Cancellation and Refund Policy for Firstway.in
Effective Date: 01-september-2023
Thank you for shopping at Firstway.in. We strive to provide you with a seamless shopping experience and offer a transparent cancellation and refund policy to ensure your satisfaction. Please take a moment to review our policy below:
1. Cancellation Policy:
1.1 Cancellation by Customer:
- You have the right to cancel your order within 3 hours of placing it, provided that the order has not been shipped or the product has not been prepared for dispatch.
- To cancel your order, please contact our customer support team at +91 9655 096 555 with your order details.
- If your order is eligible for cancellation, we will refund the full purchase amount to your original payment method within 2-5 business days.
1.2 Cancellation by Firstway.in:
- In rare cases, we may have to cancel an order due to unforeseen circumstances, such as product unavailability or pricing errors. If we cancel your order, we will notify you promptly, and a full refund will be issued to your original payment method within 2-5 business days.
2. Refund Policy:
2.1 Refunds for Cancellations:
- If you cancel your order within the specified time frame, as outlined in Section 1.1, we will initiate a refund to your original payment method.
- The refund process may take up to [Insert Number] business days, depending on your payment provider's processing times.
2.2 Refunds for Returns/Exchanges:
- If you receive a damaged or defective product, or if the product does not meet the description provided on our website, you may be eligible for a return or exchange.
- Please contact our customer support team within 3 days of receiving the product to initiate the return/exchange process.
- Once we receive the returned product and inspect it, we will process the refund or exchange based on our assessment.
- Refunds for returned products will be issued to your original payment method within [Insert Number] business days.
2.3 Refund Method:
- Refunds will be issued to the same payment method used for the original purchase. If this is not possible for any reason, we will work with you to find an alternative refund method.
3. Non-Refundable Items:
- Certain items may not be eligible for cancellation or refund, such as digital downloads, gift cards, and personalized/customized products. Please check the product description for specific refund restrictions.
4. Contact Us:
- If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at +91 9655 096555.
Please note that this policy is subject to change, and the most up-to-date version will be available on our website. By shopping with Firstway.in, you agree to adhere to this cancellation and refund policy.
Thank you for choosing Firstway.in for your online shopping needs. We appreciate your trust in our services.
FIRSTWAY.IN
9/42 C, Ayyan Nagar, Booluvampatti Road, Thondamuthur, Coimbatore, Tamilnadu, India - 641109
E-mail: info@firstway.in
Phone: +91 9655096555
https://firstway.in/
